Please take some time to review the terms and conditions below. By using this Website and the Services and information offered on This Website, you are agreeing to these terms and conditions.

If you purchase products through this Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Definitions

this Website means this Website and its included pages.

We / Us etc means Triplican International Limited and its subsidiaries, affiliates, employees, officers, and/or agents.

Services means the online lessons provided to our Clients or any other individual or entity by Us.

Client means the individual or entity who pays for the Services we render, along with the individuals or entities who receive the Services, including individuals or entities availing themselves of our free trial of our Services.

Accuracy of Content

We have taken due care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website is not a substitute for professional advice.

Use

This Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, this Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with this Website or the Services.

If you make any public comments on this Website which are, in our opinion, unlawful, defamatory, obscene, harassing, abusive, fraudulent, in any other way inappropriate or which conflict with this Website or the Services offered, we may then at our discretion, refuse to publish such comments and/or remove them from this Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and Logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login, if you have been supplied one.

Indemnification For Loss and Damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, damages (actual and consequential), losses, suits, judgments, litigation costs and solicitors' fees of every kind and nature incurred by you or any third parties through you.

Intellectual Property and Copyrights

We are a teaching service provider as well as a content provider. We do not hold Copyright to the embedded contents published on this Website, such as some of our embedded video content from third-party websites, nor to many of the images used in our pages, most of which are either Creative Commons Zero or public domain content.

Any content we hold copyright to is hosted on servers controlled by us, and includes, but is not limited to, the text of this Website's pages, our marketing and promotional materials, video and audio media we have created, and some of the images on this site. We also host derivative content, particularly images, where we may not possess Copyright in the base image (such as public domain and Creative Commons 0 images), but we may have Copyright in the derivative work, such as where text is added to base images to produce memes. We reserve all rights to the content we hold Copyright in, or their parts thereof, in the case of Copyright we hold in parts of some item of media.

We do not charge for the actual content we reference in the Services, but for the content curation service we provide in integrating these components to deliver conceptual language understanding for our students, and for the tutoring, tutorial and advisory services we offer our customers.

Links To External Websites

This Website contains some links that direct you outside of this Website. These links are provided for your convenience and for the benefit of our students and their parents and guardians, and are not an express or implied indication that we endorse or approve of the linked Website, its contents, nor any associated website, product or service. We accept no liability for loss or damage arising out of or in connection with your use of these sites.

You may link to our blog, articles, content or website pages, including our free trial lesson. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to this Website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by providing notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We do not provide guarantees pertaining to the achievement of any particular academic or other results by our Clients. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of this Website or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of this Website and/or our Services, is governed by our Privacy Policy in conjunction with our Cookies Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy and Cookies Policy as well. View our Privacy Policy and read more about why we collect personal information from you and how we use that information.

Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information, including hackers in some cases.

Payment for Tutoring and Tutorial Services, and Cancellations

Outside of our services delivered as part of free trials, we require prepayment for our tutoring and tutorial services. Additionally, if a student cannot attend a scheduled tutoring lesson, we require at least 48 hours advance notice, or else the student agrees to forfeit the entire fee for that lesson. Similarly, if a tutor cannot deliver a scheduled lesson, the rescheduled replacement lesson will be provided free-of-charge, with a refund or lesson credit provided for the missed lesson. This is intended to limit the number of late cancellations that prevent us from offering a newly available time slot to another student. As prepayments are usually made for multiple lessons in advance, should a customer wish to discontinue receiving tutoring or tutorial services at any time, any unused prepaid balance will be refunded by us, usually within a fortnight of us being notified.

We reserve the right to refuse service to any prospective or current customer at any time and for any reason. On such occasions, any unused prepaid fees will be refunded.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Hong Kong S.A.R. Any disputes concerning this website are to be resolved by the courts having jurisdiction in Hong Kong S.A.R.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Copyright (c) 2012 R P Emery & Associates

Triplican International Limited ("us", "we", or "our") uses cookies on This Website (the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

How Triplican International Limited uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We also use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, and to store your preferences, and to enable advertisement delivery, including behavioural advertising. We also use cookies to facilitate tracking of keyboard and mouse actions on the site, so we can identify software bugs in our website and to optimise the user experience on our site. View our Privacy Policy and read more about why we collect personal information from you and how we use that information.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

In our free trial product, we use Cookies to analyse user activity in order to improve the performance of our Website and the effectiveness of our lessons. We can use such analysis to gain insights about how to improve the functionality and experience of each lesson component, and our site in general.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. We use third-party cookies for analytics purposes, so that we can log how our content is used, for the purposes of improving the learning experience.

Your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

View our Terms Of Use for further information about usage of this website.

Triplican international Limited is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your information.

Personal Information

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including this website, online contact forms, email, telephone, cookies, other publicly-available sources, and from third parties. We don't guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, improving our products, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing, including by sending us an email or using one of the contact forms on our website.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

For our free trial product, the only personal information we collect is user's email addresses and name. When scheduling the lesson, we would need additional details such as a contact telephone number.

View our Cookies Policy for more information about how we collect and manage session information.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

-For the primary purpose for which it was obtained

-For a secondary purpose that is directly related to the primary purpose

-With your consent; or where required or authorised by law.

We do not collect sensitive information in our free trial product.

View our Terms Of Use for further information about usage of this website.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Our third-party tracking and analytics tools, such as Google Analytics, Google Ads Remarketing and Facebook Pixel, collect information on the country of origin of the server accessing our pages, as well as device type (mobile or desktop), operating system, and general data such as time of access, etc. Demographic data is also provided in some cases, such as age bracket, gender and income decile of the suburb of access. In addition to these tools, we also track keyboard input, mouse activity and position on the page to generate heatmaps of the most accessed content to detect software bugs in our system, to identify malicious users, and to optimise the experience of our other users. We use tools like FullStory or Smartlook for this purpose. In any case, such data is anonymised to be not personally identifiable. We also log what content is accessed on our site and what actions are taken by users, such as scrolling within pages, for the primary purpose of improving our lesson products and the experience of using our website pages. This is logged in our free trial product as well, but contains no information that can identify you personally. If ever you wish to disable such recordings, you can simply disable javascript by referring to the help pages for your browser. However, a lot of our site's advanced functionality would also be disabled.

Disclosure of Personal Information

We do not, by default, disclose your identity to third parties. However, your Personal Information may be disclosed in a number of circumstances including the following:

-Third parties where you consent to the use or disclosure; and

-Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Triplican International Limited will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us using our online contact form.