Triplican international Limited is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including this website, online contact forms, email, telephone, cookies, other publicly-available sources, and from third parties. We don't guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, improving our products, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing, including by sending us an email or using one of the contact forms on our website.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
For our free trial product, the only personal information we collect is user's email addresses and name. When scheduling the lesson, we would need additional details such as a contact telephone number.
View our Cookies Policy for more information about how we collect and manage session information.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
-For the primary purpose for which it was obtained
-For a secondary purpose that is directly related to the primary purpose
-With your consent; or where required or authorised by law.
We do not collect sensitive information in our free trial product.
View our Terms Of Use for further information about usage of this website.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Our third-party tracking and analytics tools, such as Google Analytics, Google Ads Remarketing and Facebook Pixel, collect information on the country of origin of the server accessing our pages, as well as device type (mobile or desktop), operating system, and general data such as time of access, etc. Demographic data is also provided in some cases, such as age bracket, gender and income decile of the suburb of access. In addition to these tools, we also track keyboard input, mouse activity and position on the page to generate heatmaps of the most accessed content to detect software bugs in our system, to identify malicious users, and to optimise the experience of our other users. We use tools like FullStory or Smartlook for this purpose. In any case, such data is anonymised to be not personally identifiable. We also log what content is accessed on our site and what actions are taken by users, such as scrolling within pages, for the primary purpose of improving our lesson products and the experience of using our website pages. This is logged in our free trial product as well, but contains no information that can identify you personally. If ever you wish to disable such recordings, you can simply disable javascript by referring to the help pages for your browser. However, a lot of our site's advanced functionality would also be disabled.
We do not, by default, disclose your identity to third parties. However, your Personal Information may be disclosed in a number of circumstances including the following:
-Third parties where you consent to the use or disclosure; and
-Where required or authorised by law.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Triplican International Limited will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please contact us using our online contact form.